Delivery & returns
At ProBeautySupply, we are dedicated to ensuring a seamless shopping experience from order to delivery. Find out more about our delivery options and our straightforward returns process.
Quick and reliable delivery options
We aim to dispatch all in-stock orders as quickly as possible to keep your business running smoothly. Standard UK delivery typically arrives within 2–5 working days, while next working day and express delivery options are available on eligible orders placed before our daily cut-off time. Delivery times may vary depending on product availability and your location. Full delivery options will be displayed during checkout to ensure you can choose the best fit for your needs.
Understanding delivery charges and free delivery
Delivery charges are calculated based on the size, weight, and destination of your order to ensure you receive the most cost-effective shipping option. We offer competitive UK delivery rates, with free standard delivery available on qualifying orders over a specified spend threshold. Express and next working day delivery options are also available at an additional cost for customers who need their orders sooner. Check your order summary at checkout for precise costs.
Hassle-free returns and exchanges
If you need to return a product, simply contact our customer support team within 14 days of receiving your order. We will guide you through the returns process and provide instructions on how to send the item back. Once the returned product has been received and inspected, we will process your refund or exchange as quickly as possible. Products must be returned in their original condition and packaging, unless they are faulty or damaged. If your order arrives damaged or incorrect, please contact us as soon as possible so we can resolve the issue promptly.